Legal

Returns And Refunds Policy

Last updated: June 25, 2026

We want every buyer to be satisfied with their purchase. This policy explains how returns and refunds work for orders placed with Zuplivo Enterprises (Zuplivo LLC) on third-party marketplaces. Where a marketplace operates its own buyer protection program (such as eBay’s Money Back Guarantee or Amazon’s A-to-z Guarantee), that program applies in addition to this policy.

1. Return window

Standard listings are eligible for return within 30 days of delivery. Items must be in original, unused condition with all original packaging, labels, and accessories.

2. Non-returnable items

Opened personal care products (for hygiene reasons).

Items marked “Final sale” on the listing.

Items damaged through misuse after delivery.

3. How to start a return

Open a return request through the marketplace where you purchased (Amazon, eBay, etc.). You may also email info@zuplivoenterprises.com with your order number and a brief description of the issue. We will respond within one business day with return instructions and a return shipping label where applicable.

4. Return shipping

For returns caused by our error (incorrect, damaged, or defective item), we cover the return shipping cost. For other returns, the buyer is responsible for return shipping unless the relevant marketplace’s policy provides otherwise.

5. Refunds

Refunds are issued to the original payment method within 2 business days of our receiving and inspecting the returned item. Depending on your bank, it may take an additional 3 – 7 business days for the refund to appear on your statement.

6. Partial refunds

In limited cases (for example, items returned with obvious signs of use or missing components), a partial refund may apply. We will always notify you before issuing a partial refund.

7. Defective or damaged items

If an item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund — including any original shipping cost.

8. Exchanges

We process exchanges as a return + new order. Place the new order and submit the return request; we’ll prioritize the dispatch of the replacement.

9. Contact

Returns support: info@zuplivoenterprises.com ·
Phone: (917) 735-7857.

Zuplivoenterprises.com is owned, operated, and managed by Zuplivo LLC, a company registered in Wyoming, USA.

Zuplivo LLC
30 N Gould St, Ste N
Sheridan, WY 82801, USA

Company

Legal

info@zuplivoenterprises.com

+1 (917) 735-7857